Privacy Policy

At AnwarCo, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our platform, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our services to you. The types of information we collect include:

1.1 Personal Information You Provide

When you create an account, place an order, subscribe to our newsletter, or contact our support team, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party payment gateways; we do not store card details)
• Order history and preferences

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information via cookies and similar technologies, including:

• IP address and device information
• Browser type and operating system
• Pages viewed, time spent, and navigation patterns
• Referral source and exit pages

2. How We Use Your Information

We use the collected information for the following legitimate business purposes:

• To process and fulfill your orders, including payment processing, shipping, and delivery updates
• To communicate with you regarding your account, orders, and customer service inquiries
• To personalize your shopping experience and recommend products that may interest you
• To improve our website, products, and services through analytics and feedback
• To comply with legal obligations and enforce our Terms & Conditions
• To send marketing communications (only with your explicit consent, which you may withdraw at any time)

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill orders and provide services you have requested
• Legitimate Interests: To improve our services, prevent fraud, and ensure network security
• Consent: For marketing communications, cookies (where required), and optional data sharing
• Legal Obligation: To comply with applicable laws and regulations

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (e.g., KNET, Visa, Mastercard) for secure transaction processing
• Shipping carriers for order delivery
• IT service providers for hosting, analytics, and email delivery
• Legal and regulatory authorities when required by law

All third-party service providers are contractually obligated to protect your data and use it solely for the purposes specified by us.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function properly (e.g., shopping cart functionality)
• Analytics Cookies: To understand how visitors interact with our site and improve performance
• Functionality Cookies: To remember your preferences and settings
• Marketing Cookies: To deliver personalized advertisements (with your consent)

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Account information is retained until you request deletion or account inactivity exceeding 5 years
• Order information is retained for 7 years for tax and legal compliance
• Marketing communications data is retained until you opt out or withdraw consent

7. Data Security

AnwarCo implements industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Firewall protection and intrusion detection systems
• Regular security audits and vulnerability assessments
• Access controls restricting data access to authorized personnel only

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will promptly notify you of any data breach as required by law.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.

9. International Data Transfers

If you are accessing our website from outside Kuwait, please be aware that your information may be transferred to, stored, and processed in Kuwait or other countries where our service providers operate. We ensure appropriate safeguards are in place through standard contractual clauses or equivalent mechanisms.

10. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly. If you believe we have collected data from a minor, please contact us immediately.

11. Changes to This Privacy Policy

AnwarCo reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Material changes will be communicated via email or a prominent notice on our website. We encourage you to review this policy periodically. Your continued use of our platform after changes take effect constitutes your acceptance of the revised policy.

12. Contact & Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: support@anwarco.com
• Phone: +965 2265 9131
• Address: Al Qairawan Complex, Hawally, Kuwait
• Social Media: @anwarcokw

You also have the right to lodge a complaint with your local data protection authority if you believe we have violated applicable data protection laws.

Last updated: June 2026